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Skilled Technicians
 

LSHM employs over 430 Technical Service Staff to support our Customers in the maintenance and repair of their Caterpillar equipment.

Our Technical Service Staff undergo continuous product training to ensure that they are up to date with the products that operate in our territory.

LSHM also operate their own in house Apprentice training program to continually train and develop our future technicians on Cat products using the latest technical training systems and information from Caterpillar.

 
 
Workshop Maintenance
 

Our well-equipped and modern workshop facilities, combined with a skilled Cat trained technicians provide a superior level of all aspects of machine, engine and component repairs and overhauls for Caterpillar owners.

Our workshop facility staff has a strong focus on cleanliness and commitment to our contamination control initiatives to ensure that all work undertaken is to the highest standard in terms of cleanliness and quality.

 
 

MSA Gold Level Certification

 

In November 2012 following a strict and comprehensive development and auditing process by Caterpillar and Germanischer Lloyd, the Engine Product Support Department was awarded the Gold Level for the Marine Service Assessment (MSA) Program.

This award recognizes the high level of Customer and Product Support Services that are provided by the Engine Department’s technical and support staff to all Caterpillar Marine products owners and operators in the region.

 
 
Customer Support Agreement

Regardless of what Cat equipment you operate, a Customer Support Agreement (CSA) guarantees timely, expert service to keep your machine operating. You have time to run your business while LSHM performs the specialist maintenance and repair jobs on your Cat equipment.

 

A CSA will minimize machine downtime by utilizing advanced diagnostic tooling and techniques. Machine owning and operating costs are also minimized by LSHM

 

The most important feature of any CSA is FLEXIBILITY. Our Customer Service Representative will work with you to determine the most suitable agreement for your business and we will assist you in achieving the maximum return from your investment.

 
 
SOS-Scheduled Oil Sampling

LSHM's Scheduled Oil Sampling - S.O.S. program offers significant benefits to all Caterpillar machine owners. SOS detects abnormal wear of major components before failure, through the analysis of oil samples with an Atomic Absorption Spectrophotometer. 

Oil samples are taken from all major components and compartments including; engines, transmissions, hydraulic systems, differentials, final drives and swing drives and are then tested in our laboratory for the presence of both internal and external contamination.

Our trained personnel are able to accurately indicate which parts are wearing normally and which parts are showing abnormal wear.

The wear pattern discovered through S.O.S. makes component life predictable and saves money and time by being able to make in-expensive minor repairs before they develop into major overhaul jobs.

 
 
Customer Training

LSHM schedules customer training seminars periodically to help customer understand proper maintenance techniques and requirements. Also, if you have specific training requirements, we can arrange a seminar to suit your specific needs.

LSHM training center is located in Kunshan, 60 km away from Shanghai. We have a training center covered about 500 ㎡ and 8 instructors for various training, which includes operator training, basic maintenance and repair techniques, and managing product life-cycle and productivity.

 
 
LSH Group
Lei Shing Hong Ltd (LSH) is a Hong Kong registered company with more than 10 years’ operation on mainland ... More >
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Address: No.432, Kuntai Road, Kunshan, Jiangsu. Tel:0512-57663168 Fax:0512-57664986
Copyright © 2015. Lei Shing Hong Machinery All Rights Reserved. Jiangsu ICP Record No. 09057208-1